Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays) However, if we have a promotion or a new launch, orders may take a bit longer to process, so please be patient.
Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Shipping within the United States will be automatically calculated at check out.
International shipping will be automatically calculated at check out.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your DIVO Jewelry order and/or shipping total. DIVO Jewelry is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
I am an international buyer, do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Divo Jewelry.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
My package says delivered, but I didn't receive it yet?
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or post office for more information.
Please refer to your order tracking number.
Can I get in touch with your customer service?
For customer service inquiries please E-mail: email@example.com
I emailed customer service, when can I expect a response?
We aim to respond to all E-mails within 72 hours (Business days)
Do you offer returns?
Please refer to our refund policy. Please note, Divo Jewelry reserves the right to refuse all returns.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 10 days of receipt of package. Customer must include photos of the issue including the packing slip.
Do you ever do giveaways?
Yes, we run official giveaways on DivoJewelry.com and on Divo Jewelry social channels @divojewelry #divojewelry
Can I change my order once I have placed it?
No, once you place an order it is final.
Still have questions?
Please Email us at: firstname.lastname@example.org